Standards | Malcolm Baldridge

Concept

Process Standardization has become a target to be accomplished by almost all organizations. Process standardization is a wide term for achieving Business Performance Excellence, Process Maturity, Standardization of Business Approach and many more to achieve an Established Standard Enterprise. Malcolm Baldrige model helps in achieving performance Excellence and quality standards at Enterprise level. It helps enterprises enhance their competitiveness by delivering optimum value to Customers and improving overall performance of the Organization.

Enterprise Optimus

This Enterprise process automation tool incorporates all the features that help an Enterprise meet the Malcolm Baldrige criteria – Leadership, Strategic planning, Customer and Market focus, Information and analysis, Human resource focus, Business results.

Leadership: The Enterprise Framework in Enterprise Optimus helps Authorized Resources to set standards and rules for the organization. The Designation Hierarchy and Organization Structure helps to establish Organization’s Structure. This is key to administer, monitor and control various organizational practices Strategic Planning: Enterprise Optimus provides Pro-active planning at Program, Project and Process level. Any kind of deviation, be, it an issue, a risk or a change can be controlled Customer and Market Focus: Customer Management in Enterprise Optimus is all about managing customers, meeting their requirements and maintaining a repository of customers Information and Analysis: Exception Handling is a unique feature of Enterprise Optimus. Any exception or deviation in the organizational processes is communicated promptly. The Customer, Vendor, Contract and Service Management are automated. Thereby ensuring optimized information analysis. The Performance Management system in Enterprise Optimus helps keep track of resources and evaluating their performance Human Resource Focus: Resource Management is a key process in Enterprise Optimus, which accomplishes the above criterion. It covers Performance Appraisal of resources, skill based allocation on tasks, Training, Travel and Leave Management Process Management: Enterprise Process Management in Enterprise Optimus defines, streamlines, standardizes, automates and improves processes Business Results: Examines the organization’s performance and improvement in its

key business areas:

Customer satisfaction Financial and marketplace performance Human resources Supplier and partner performance Operational performance

Enterprise Optimus on the whole optimizes all the above-mentioned key business processes and eventually helps in

Reduction of Costs and Complexity of the Software Processes Reduces delays in information exchange and Process time by setting up a Zero Latent Enterprise Eliminates Confusion and Chaos and offers an efficient and effective decision support mechanism Reduces redundancies in processes by automating and improving process performance