Concepts | Workflow Management

Introduction

Workflow Management is the proactive management and coordination of the flow of work (electronically) among participants, according to a procedure consisting of a number of tasks. It coordinates user and system participants, together with the appropriate data resources, which may be accessible directly by the system or off-line, to achieve defined objectives by set deadlines.

Need for Workflow Management

Most Enterprises do not implement an automated workflow system for their processes and this causes many of the problems related to communication, process transparency etc.

High dependency on paper Labor intensity Susceptibility to tasks "falling through cracks" Difficulty in Document tracking Huge volumes of data that have accumulated No means of measuring process time and cost statistics No easy way of tracking Work-item status No structured and automated way for employees to manage projects.

With the increase in the size and complexity of the processes executed at Enterprises, there is a need for increased control over the entire execution process.

Features

Sequential and Parallel routing Adhoc Workflow Escalation Multiple Live Routes and Conditional Workflows Status Tracking Delegation Flexible Routing Dynamic Participants Identification of Inactive Users Security