Concepts | Professional Services Automation
Introduction
Professional Services Automation is a business necessity. The importance of investing in the right customers and projects, the need for continuous process improvement, the regulatory mandates for compliance, and the urgent market forces, pushing for better services at lower costs, are all the reasons why organizations depend on professional services automation (PSA software) and project management processes to deliver and optimize project and service delivery.
 
Need for PSA
  • For accurate, secure and audited transactions
  • To optimize resource utilization, project governance, service delivery processes
  • Mitigating risk
  • Regulatory compliance
  • Information transparency
Features
  • Resource Management
  • Project Management
  • Purchasing
  • Cost Management
  • Labor Management
  • Expense Reporting
  • Help Desk
  • Document Management
  • Knowledge Management
  • Performance Management