Concepts | Information Technology Infrastructure Library
Introduction
ITIL (Information Technology Infrastructure Library) is a set of best practices standards for Information Technology (IT) service management. The United Kingdom's Central Computer and Telecommunications Agency (CCTA) created ITIL in response to the growing dependence on Information Technology to meet business needs and goals. ITIL provides businesses with a customizable framework of best practices to achieve quality service and overcome difficulties associated with the growth of IT systems.
 
Need for ITIL
  • The Global 2000 today are becoming increasingly focused on such frameworks as ITIL as a means to…
 
  1. Implement much needed IT control
  2. Gain visibility into business processes management
  3. Adopt best practices in order to comply with international regulations such as SOX
  4. Provide efficient IT service and higher uptimes improving employee productivity
Features
  • Incident/ Help Desk Management
  • Problem Management
  • Release Management
  • Change Management
  • Configuration Management
  • Service Level Management
  • Capacity Management
  • Continuity Management
  • Availability Management
  • IT Financial Management
  • Infrastructure Management